Refund Policy | Dog Friendly Kent

1. The Verification Service

When you purchase a 2026 Accredited Partner status, you are paying for a professional verification service. Our team manually reviews your listing data, fence height documentation (if applicable), and business credentials to ensure they meet our 2026 community standards.

2. Refund Policy

Before Verification

If you change your mind within 24 hours of purchase and before our team has begun the verification process, we will issue a full refund, no questions asked.

After Verification

Once the 2026 Badge has been issued and your listing has been promoted to 'Accredited' status, the service is considered fully rendered. Refunds are not typically provided at this stage as the digital assets and SEO benefits have already been activated.

Non-Qualification

In the rare event that your facility does not meet our safety standards (e.g., fence height is not as described), we will work with you to rectify the listing. If accreditation is still not possible, we will issue a refund minus a small £10 administration fee for the time spent on the manual review.

3. Subscription Cancellations

You can cancel your recurring 'Leader' or 'Professional' membership at any time via your Owner Dashboard. Your accreditation will remain active until the end of your current billing cycle.

Questions About This Policy?

If you have any questions about our refund or verification policies, please contact us at:

info@dogfriendlykent.uk